HOSSAM YOSSEF ISMAIL

Relationship officer

Sharjah, UAE

Profile summary

Seeking a position whereby my skills can be further utilized and developed. As well as making the best use of my academic Studies and Work Experience.

Key skills

Skills
Dedication to exceptional customer serviceExcellent customer care skillsTeam-oriented approach to workAbility to build strong relationshipsWork efficiently and accurately in a fast paced service-driven environmentComputer literateAbility to learn quicklyAdapt to new situationsBasic administrative skillsPositive attitudeHealthy lifestyleSharia Compliance KnowledgeIslamic Financial Products & Services (e.g., Murabaha, Ijarah, Sukuk)Financial Analysis & Modeling (Islamic Finance context)Risk Management in Islamic FinanceRegulatory Understanding (Islamic Finance specific regulations)

Professional experience

Senior Relationship officerSep 2025 - Present
National Bank of Fujairah | Sharjah - United Arab Emirates

o Selling personal loan , auto loan and credit card as per policy o Assisting the priority team by bringing new customers to NBF bank o Ensured compliance with banking regulations and internal policies, minimizing risk and ensuring operational integrity. o Monitors Competition by gathering Current Market Place Information offered on Credit Card. o Negotiated with Customers to persuade him o Work in Field to sale the financial product to the Bank o Using Sales Technique to find out the Customers Need

Islamic Finance ExecutiveJul 2024 - Aug 2025
Ajman Bank

o Selling credit card as per policy o Assisting the priority team by bringing new customers to Ajman Bank. o Ensured compliance with banking regulations and internal policies, minimizing risk and ensuring operational integrity. o Monitors Competition by gathering Current Market Place Information offered on Credit Card. o Negotiated with Customers to persuade him

  • Selling credit card as per policy
  • Assisting the priority team by bringing new customers to Ajman Bank.
  • Ensured compliance with banking regulations and internal policies, minimizing risk and ensuring operational integrity.
  • Monitors Competition by gathering Current Market Place Information offered on Credit Card.
  • Negotiated with Customers to persuade him
  • Work in Field to sale the financial product to the Bank
  • Using Sales Technique to find out the Customers Needs
Islamic Finance ExecutiveApr 2022 - Jun 2024
ABU DHABI ISLAMIC BANK (ADIB)

o Selling credit card as per policy o Assisting the priority team by bringing new customers to ADIB. o Selling investment products such as Personal Loan. o Monitors Competition by gathering Current Market Place Information offered on Credit Card. o Negotiated with Customers to persuade him o Work in Field to sale the financial product to the Bank o Using Sales Technique to find out the Customers Needs

  • Selling credit card as per policy
  • Assisting the priority team by bringing new customers to ADIB.
  • Selling investment products such as Personal Loan.
  • Monitors Competition by gathering Current Market Place Information offered on Credit Card.
  • Negotiated with Customers to persuade him
  • Work in Field to sale the financial product to the Bank
  • Using Sales Technique to find out the Customers Needs
Dept ControllerOct 2020 - Mar 2021
HADAF AL KHALEEJ Dept Collection LLC | Sharjah, UAE

o Plan course of action to recover owed money. o Locate and contact debtors. o Negotiate payoff deadlines and payment plans. o Handle customers' questions or complaints. o Identify gaps in the system and recommend solutions. o Build trust with debtors.

  • Plan course of action to recover owed money.
  • Locate and contact debtors.
  • Negotiate payoff deadlines and payment plans.
  • Handle customers' questions or complaints.
  • Identify gaps in the system and recommend solutions.
  • Build trust with debtors.
Administrative Affairs SpecialistJan 2017 - Sep 2020
AIN SHAMS University Specialized Hospital

o Supervise all Departments of the General Administration of Administrative Affairs and submit a monthly periodic report to the General Director of Administrative Affairs , working to developing the performance by holding a monthly meeting to discuss departments problems to find the best solution locate

  • Supervise all Departments of the General Administration of Administrative Affairs and submit a monthly periodic report to the General Director of Administrative Affairs , working to developing the performance by holding a monthly meeting to discuss departments problems to find the best solution locate
Direct SalesDec 2014 - Jan 2017
Credit Agricole Egypt Bank | Cairo, Egypt

o Credit Card o Assisting the priority team by bringing new customers to credit agricole priority and upgrade existing customer classic to VIP. o Selling investment products such as Personal Loan. o Monitors Competition by gathering Current Market Place Information offered on Credit

  • Credit Card
  • Assisting the priority team by bringing new customers to credit agricole priority and upgrade existing customer classic to VIP.
  • Selling investment products such as Personal Loan.
  • Monitors Competition by gathering Current Market Place Information offered on Credit Card.
  • Negotiated with Customers to persuade him
  • Work in Field to sale the financial product to the Bank
  • Using Sales Technique to find out the Customers Need

Education

Bachelor's Degree, LAWJan 2014
AIN SHAMS University